Guest Service Management solutions for Hotels and Resorts manage, monitor and analyze Guest requests, Guest complaints and Internal tasks. The systems offer solutions for Engineering, Lost and Found and Housekeeping. Functionalities enable the user to complete checklist for any service and can also been extended to manage snagging (specially for pre-opening properties) and for Manager on Duty report and much more. Guest service management solutions collect, manage and report on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. Guest Web App & Chat: MessageBox comes with a beautifully designed URL based app for Guests. No Download. Just scan the QR code and start using. Moreover, we have integrated MessageBox with WhatsApp and all the major messaging applications, allowing the guest to communicate directly using their favorite messaging channel. Engineering is a very complex function to manage. We wanted to uncomplicated the whole module so that any Engineering department, regardless of their technical savviness will be able to use the application and gain efficiencies from automating their processes. A great user interface for attendants to ensure all the tasks can be done easily and seamlessly. Start room cleaning, pause, resume, complete, inspect and also communicate in a simple view. MessageBox is first to market with its chat system that’s built into every guest request. One-to-One chats. Group Chats. Request Chats. We’ve got it all. Over 20,000,000 chats sent globally. We are the WhatsApp for Hotels in 60 Cities, 27 Countries with 20 million chats and 2.2 Million Requests….and counting. GuestWare is another unique Customer Relationship Management (CRM) and Guest Experience Management (GEM) software solution designed specifically for the lodging industry to build customer service. Mobilize your work force with this auto-dispatch tool for logging, dispatch, and follow-up on all guest requests. Track and follow-up on all guest complaints or problems, and be sure every guest is satisfied before they leave. Empower housekeepers to proactively report problems (via telephone) to reduce and quickly fix guest problems. Report and analyze trends to eliminate recurring issues and work smarter. Recognize and impress all repeat guests by exceeding their expectations. Allow guests to manage their own profile and streamline online booking. Setup and manage points or nights based reward programs. Integrated digital messaging that sends personalized triggered pre-arrival and post stay communications, and promotional emails. Schedule and track hotel’s preventative maintenance to protect your owners most important asset – the building. Automate your manual work order process with a streamlined process to make engineering more efficient and accountable. Housekeeping and Engineering inspections on a mobile device. Consolidate incident reporting for multiple properties with interactive reporting and graph tool. Guest ware CRM software is installed and actively used at more than 900 hotels and resorts world-wide including large brands and independent hotels in over 75 countries, and is well-suited for international hotel groups where extensive language preferences are needed.
MessageBox
Key modules include:
Guest Request Management
Enterprise Engineering Module
Housekeeping Module
GuestWare
Key modules include:
Guest Response
Rapid Response
Incident Tracking
Housekeeping Voice IVR
Process Improvement
CRM + Loyalty
Guest Recognition
Guest Web Portal
Loyalty Program Management
Email Marketing
Facilities Maintenance
Engineering Preventive Maintenance
Work Order Automation
Mobile Inspections
Enterprise Reporting
Clients
Our Services
We work with customers to understand and analyze their technology issues with the business.
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