Guest Service Management solutions for Hotels and Resorts manage, monitor and analyze Guest requests, Guest complaints and Internal tasks. The systems offer solutions for Engineering, Lost and Found and Housekeeping. Functionalities enable the user to complete checklist for any service and can also been extended to manage snagging (specially for pre-opening properties) and for Manager on Duty report and much more. Guest service management solutions collect, manage and report on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. Guest Web App & Chat: MessageBox comes with a beautifully designed URL based app for Guests. No Download. Just scan the QR code and start using. Moreover, we have integrated MessageBox with WhatsApp and all the major messaging applications, allowing the guest to communicate directly using their favorite messaging channel. Engineering is a very complex function to manage. We wanted to uncomplicated the whole module so that any Engineering department, regardless of their technical savviness will be able to use the application and gain efficiencies from automating their processes. A great user interface for attendants to ensure all the tasks can be done easily and seamlessly. Start room cleaning, pause, resume, complete, inspect and also communicate in a simple view. MessageBox is first to market with its chat system that’s built into every guest request. One-to-One chats. Group Chats. Request Chats. We’ve got it all. Over 20,000,000 chats sent globally. We are the WhatsApp for Hotels in 60 Cities, 27 Countries with 20 million chats and 2.2 Million Requests….and counting.
MessageBox
Key modules include:
Guest Request Management
Enterprise Engineering Module
Housekeeping Module
Meal package Management
QR codes / Guest Journey
Our Services
We work with customers to understand and analyze their technology issues with the business.
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