GuestWare is a unique Customer Relationship Management (CRM) and Guest Experience Management (GEM) software solution designed specifically for the lodging industry to build customer loyalty. Leading hotel management companies use GuestWare at the property and enterprise level to manage guest loyalty, guest recognition, service delivery and the facility. Overall, GuestWare improves guest satisfaction, lowers operating costs, and increases revenues. From targeted relationship marketing, to transparent guest recognition, to full blown loyalty programs, GuestWare Enterprise provides the required closed loop architecture needed to succeed in the long term. Key Modules of the Guestware Enterprise system are described below. Incident Tracking Not everyone has the patience for filling out satisfaction surveys but, given the opportunity, guests will usually tell you if they experience a problem. Typically, the resolution is quick and information is recorded manually in a logbook. GuestWare Incident Tracking automates and organizes logbook information, improves follow-up and collects data for process improvement. Rapid Response GuestWare Rapid Response improves productivity and customer satisfaction by streamlining service delivery for hotel call centers and dispatchers. Rapid Response provides a fast and reliable way for your staff to log, dispatch and follow up on all guest requests and problems. At the same time, you are building a database of incidents that allows you to pinpoint trends for process improvement. Facilities Maintenance Preventing maintenance problems is every hotelier’s goal. GuestWare’s Preventive Maintenance system helps to do just that. It provides an efficient way to plan, record and analyze the maintenance of hotel guest rooms. It provides valuable data for project planning and room renovations and makes it easy to consolidate housekeeping, general cleaning and engineering preventive maintenance under one management structure. The software ensures that each guest enjoys a clean, safe and maintenance-free stay.
GuestWare Incident Tracking
Benefit Highlights:
Track every guest incident and its resolution
Follow up on issues before the guest departs
Identify and eliminate recurring problems
Automate follow-up letters
Measure compensation used to satisfy guests
Benefit Highlights:
Track guest requests
Manage and improve response time
Increase reliability
Improve staff productivity
Maintain consistent service
Benefit Highlights:
Schedule and track room preventive maintenance
Manage work order process
Eliminate paper processes and streamline workflow
Installs with extensive PM and problem checklists
Generate reports and graphs to identify trends
Clients
Our Services
We work with customers to understand and analyze their technology issues with the business.
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