Hostech offers the complete suite of Telephony Management solution from FCS Computer System, a leading provider of guest-facing and back-end hospitality solutions for major chain hotels, mega resorts and gaming facilities with presence in over 20 countries worldwide. The FCS solution suite consists of Call Accounting, Voice Mail, and Guest Express Services. FCS Gateway allows hotel chain or owner to group various hotels with different PMS, PABX and other 3rd party systems under one roof without the worry of complex interface requirements and management. We make it easy to streamline complicated integration work. Gateway is a web-based application that works with any major PABX and PMS. It can be installed onsite, hosted as a private cloud for a specific hotel chain, or FCS can host the software as a public cloud solution for any hotels. Gateway may be the first application in the world that can offer hosted billing functionalities for all kinds of services including call billing, mini-bar posting, F&B, videos, Internet, bundle billing and others with multiple-interfaces supporting other 3rd party systems for seamless integration for billing to the PMS. When Gateway is installed onsite for one hotel, it can support up to 30 interfaces or 10 properties within the hotel chain. Gateway is built to be completely scalable with flexible deployment models. If a hotel decides to add more interfaces or additional properties, they can simply add another Gateway software license on the same server to support another 30 interfaces or 10 properties. As a cloud-based gateway for universal interface, guest data and billing, Gateway helps to simplify complex interface requirements and system management. Manages all the universal interface capabilities that allows integration with multiple PMS and PABX systems. Handles all types of billing calculations and billing schemas with various surcharges and taxation models. Links all FCS systems together to Gateway for data from the PMS, PABX and any other 3rd Party systems. Interfaces to other 3rd party systems like Internet Billing, VOD Systems, In-Room Controls and others. FCS Voice is a SIP and analog based gateway for voice and digital messaging. It is comprised of two sub systems – Voice and Fax which can be implemented à la carte or as a total solution that sharing the same database with single login function. FCS Voice works seamlessly with all major PMS and PABX systems, ensuring guests’ voicemails and fax messaging are handled securely and efficiently upon guest check-in and check-out. In addition, FCS Voice supports real time room status updates and mini-bar posting to the PMS via the Interactive Voice Response (IVR) function. Most importantly, the introduction of multi-property module enables the hosting of mailboxes across different properties interfacing to the same PABX on a single FCS Voice server. This setup also allows database administration and printing of reports for specific properties according to different user access right. FCS Voice supports most of the major brands of SIP based PABX. Voice cards for PABX are replaced by SIP software licenses which allow hotels to enjoy substantial cost saving on hardware purchase. A single Voice system can manage the voicemail and fax for multiple properties (Available for SIP only) Voice messages can be personalized for both guests & staff During check in, FCS Voice can assign each guest with a private fax (DID) number Send alerts to operators to call the VIP guests in person (Requires Amcom/Xtend console or FCS Wake Up Module) Update mini-bar consumption via IVR to capture the revenue immediately Enable staff/ guest to retrieve voicemails via email beside the phone Support SIP interface for Alcatel, Avaya, Cisco, Coral, Mitel, NEC & Siemens Room Status Updates Real-time room status updates via IVR to increase room turnover Comprehensive reports for operation & management review
FCS Gateway
Some key components of Gateway:
Universal Interface Component (UIC)
Universal Billing Component (UBC)
Universal Internal Interface (UII)
Mega Interface (MI)
FCS Voice
Some key components of Voice:
Support Multi-Property
Voice Mail
Fax Messaging
Agent Assisted VIP Wakeup
Mini-Bar Posting
Voicemail to Email Module
SIP Interface with PABX
Room Status Update
Reports
Our Services
We work with customers to understand and analyze their technology issues with the business.
Download Corporate Brochure
Thank you for your interest in CADD Emirates. To download this brochure, click the below button.